What is an ‘Active Customer’?

A warehouse / customer combination is called an ‘Active Customer‘. The number of Active Customers is the actual number of customers you have on Skepr per warehouse location. For example, the Basic plan allows you to manage up to 5 customers in one warehouse at a time.

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Can I move my stock in Skepr when I change locations?

Yes, you can setup a new warehouse for your new provider (or you new address) and create a stock transfer between these warehouses.

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Where can I upload my clients logo?

You can upload the logo in the Admin menu in the ‘Warehouse Maintenance’ option. In this option you can upload your customer’s logo and update the header text of the website.

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Can I keep users/clients from information or options?

With Skepr you control who has access to what information, what customers, which warehouses and what options. In the ‘USER’ option in the Admin menu you can add and change user information and control the access rights of your users.

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What hardware / software is supported?

Skepr works on a PC and on a MAC and is optimized the following web-browsers; Internet Explorer, Firefox and Safari. Please make sure you are using the latest version of your web-browser to ensure an optimal user experience.

Printing of documents is supported on Zebra and Intermec printers. We recommend to use Zebra printers and particularly the Zebra GK420 D. The Zebra GK420 D printer and supplies can be ordered via the Contact Form.

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What is an ‘Active Customer’?

A warehouse / customer combination is called an ‘Active Customer‘. The number of Active Customers is the actual number of customers you have on Skepr per warehouse location. For example, the Basic plan allows you to manage up to 5 customers in one warehouse at a time.

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What is an account owner?

The Skepr account owner is the person who originally set up a Skepr account for a client. The account owner is the only person who can up/downgrade plans, change billing information, and cancel accounts.

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What payment methods are supported?

Depending on the country you are in we support the following payment methods:
MasterCard, VISA, American Express, Maestro UK, DIRECTebanking, Electronic Direct Debit, iDEAL.

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Where can I find my invoices?

We will mail you your invoice when your monthly payment has been made.

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What is the refund policy?

Skepr is a month-to-month, pay-as-you-go service so we don’t provide refunds. You are billed every month for the service. You can cancel the service at any time and you won’t be charged again, but you are responsible for any charges already incurred.

If you cancel after you are billed on day 30, no refund will be issued and you will be charged for the rest of that month. For example, if you are billed on the 18th of every month and you cancel on September 24th, you’ll still have to pay for the entire current month (September 18 – October 18 in this case). You won’t be charged again after that.

You are responsible for whatever charges have been incurred. In order to treat everyone equally, no exceptions will be made.​

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What are the different levels of access for internal and external users?

With Skepr you control who has access to what information, what customers, which warehouses and what options. In the ‘USER’ option in the Admin menu you can add and change user information and control the access rights of your users.

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What do my clients see? Do clients have a Dashboard?

They see the same screen as you get when you login. The number of available options are configured by you in the USER maintenance option.

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Where do I specify who can see what clients / warehouses?

With Skepr you control who has access to what information, what customers, which warehouses and what options. In the ‘USER’ option in the Admin menu you can add and change user information and control the access rights of your users.

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Is Skepr reliable and secure?

We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed. All connections with Skepr systems are established via SSL secured connections.

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What is SSL and will it keep my communications absolutely secure?

SSL is an acronym for “Secure Socket Layer”, a security protocol that provides communications privacy over the Internet. The protocol allows Skepr to securely communicate in a way that is designed to prevent eavesdropping, tampering, or communications forgery. It is the same technology used by banks and e-commerce companies to keep your information safe and secure during transactions. In Skepr’s case, SSL keeps your client communications absolutely secure.

Encryption is setup for all Skepr connections.

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How do I add a user to a warehouse?

In order to add a user to a warehouse, go to the ‘USER’ option in the Admin menu, update the user’s access rights and add the warehouse you want to gain this user access to.

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How do I add a user to a client?

In order to add a user to a client, go to the ‘USER’ option in the Admin menu, update the user’s access rights and add the client you want to gain this user access to.

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Where can I upload my client’s logo?

You can upload the logo in the Admin menu in the ‘Warehouse Maintenance’ option. In this option you can upload your customer’s logo and update the header text of the website.

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Can I keep users/clients from information or options?

With Skepr you control who has access to what information, what customers, which warehouses and what options. In the ‘USER’ option in the Admin menu you can add and change user information and control the access rights of your users.

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